The GoldSim Technology Group provides free Basic Support to all users with active Software Maintenance. Basic Support includes the following:
•Installation and licensing problems
•Basic questions about GoldSim features and capabilities
When you purchase GoldSim software, you receive one year of Software Maintenance. After the first year, if you wish to continue to have access to new versions and technical support, Software Maintenance can be extended each year with payment of an annual fee.
Details regarding the GoldSim Maintenance Program can be found at the GoldSim website.
Users with active Software Maintenance can submit questions directly to the GoldSim support team. Evaluation users are also welcome to contact us with questions on GoldSim functionality. The GoldSim Help Center is the primary portal for technical support. You can submit your questions directly from the Help Center. If your register and log in through the Help Center, you will be able check the status and view a history of all of your support requests.
The Help Center also includes:
•The GoldSim Forum, where you can you can post questions to the GoldSim community, or just browse existing messages;
•Articles on licensing questions and modeling tips; and
•An archive of past webinars (which demonstrate GoldSim features and capabilities).
Free Basic Technical Support does not include consulting, model trouble-shooting or detailed assistance with applying GoldSim to a particular problem. Assistance of this nature is defined as Advanced Technical Support. Users may purchase Advanced Technical Support in pre-paid 10 hour blocks.
Details regarding Advanced Technical Support can be found at the GoldSim website.
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