Getting Technical Support

Users with active Software Maintenance can submit questions directly to the GoldSim support team. Evaluation users are also welcome to contact us with questions on GoldSim functionality. The GoldSim Help Center is the primary portal for technical support. You can submit your questions directly from the Help Center. If your register and log in through the Help Center, you will be able check the status and view a history of all of your support requests.

The Help Center also includes:

• The GoldSim Forum, where you can you can post questions to the GoldSim community, or just browse existing messages;
• Articles on licensing questions and modeling tips; and
• An archive of past webinars (which demonstrate GoldSim features and capabilities).

Free Basic Technical Support does not include consulting, model trouble-shooting or detailed assistance with applying GoldSim to a particular problem. Assistance of this nature is defined as Advanced Technical Support. Users may purchase Advanced Technical Support in pre-paid 10 hour blocks.